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Help Center
Help articles
Posts from the help_center knowledge base - common issues and quick fixes.
Incorrect API data! – The application will now close!
How do I fix this? That's very simple! Log out of the application and log in again! The automatic login will generate a new Footprint, password, and encryption…
Read articleNot admin account
Why might some app features not work? Our application offers a number of advanced features that require full system permissions. If you are using a user account without…
Read articleQ&A
Frequently asked questions
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What is SmoothWizard?
Which OS does the app support?
Main app: Windows 10/11 (x64) via .EXE installer. No Mac/Linux desktop app.
Is there a mobile app?
Yes - free iOS/Android companion: Basic/PRO control, resource view, and remote actions over Wi-Fi.
What does Free / Basic include?
Basic needs no login: core optimizations (temporary process/service quieting, temp cleanup, safe no-reboot tweaks). A solid start before PRO.
Where do I download SmoothWizard?
What does SmoothWizard PRO unlock?
The fuller toolkit: fullscreen-focused optimization, pausing background processes in-game, CPU affinity control, smarter RAM management, custom lists, game configs, and more.
Can I try PRO for free?
How do I activate a PRO license?
Buy a subscription on pay.smoothwizard.com and sign into that account in the app - PRO unlocks after login.
What payment plans are available?
PRO is a paid subscription (Pay: monthly auto-renew). Store prices are gross (VAT included). See current options on plans / Pay.
Which payment methods are supported?
Depending on gateway: card (Stripe), PayPal, BLIK, and other methods shown at checkout on pay.smoothwizard.com.
How do I cancel subscription / auto-renewal?
In Pay (My account → subscriptions) turn off renewal. Access usually continues until the end of the paid period.
Can I change my payment method?
Yes - via subscription management / payment portal (e.g. Stripe Customer Portal for cards). SmoothWizard does not store full card numbers.
Can I get a refund / withdraw from the contract?
Consumers may withdraw within 14 days before the service is performed (see Terms). Digital content / service started with consent may have exceptions - see Terms or email contact@smoothwizard.com.
Where do I buy PRO - website or Pay?
How do I create an account?
On pay.smoothwizard.com: email + password (confirmation link) or social login (e.g. Google / Discord / Twitch when enabled).
Does Basic require an account?
No - Basic/Free works without login. An account is for purchase, subscription management, and PRO.
I forgot my password / can’t sign in
Use password reset on Pay, or email contact@smoothwizard.com. Discord is also great for quick help.
Can I link Discord to my account?
Yes - Discord login/link is for Pay sign-in and optionally a license-matching Discord rank.
Who runs SmoothWizard?
Seller: SkullMedia Artur Spychalski (NIP 5922292367, REGON 524191477). Business: biuro@skullmedia.pl. Info/complaints: contact@smoothwizard.com.
Where can I get support?
How do you handle privacy / GDPR?
Controller: SkullMedia Artur Spychalski. Data for account, orders, and license activation; SSL; social login only for identity/license linking - no selling of that data. Details: Privacy Policy.
Is SmoothWizard safe (anticheat / signing)?
The app uses EV Code Signing. Use recommended settings and keep the app updated. More on our security approach: About page.
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Still need help?
If Help Center and Q&A are not enough, send a short message. Discord is usually fastest.
Company details
Seller and formal contact
SkullMedia Artur Spychalski · NIP 5922292367 · REGON 524191477
Cooperation: biuro@skullmedia.pl
Information and complaints: contact@smoothwizard.com
